 
 Inbound Customer Service (Up-Sell/Cross-Sell/Win-Back)
 SPAS is recognized for achieving over a 90% "Hit-Rate" identifying Job Candidates who will succeed long term in your telephone-based Positions. SPAS weeds out Job Candidates who will burn out fast because they are not suited for the work. SPAS identifies Job Candidates with the Personality/Job-Fit, Soft Skills, Motivation and Work Ethic required to be Top Call Center Agents. SPAS makes highly-accurate Call Center Agent Hiring Predictions and significantly contributes to Lower Turnover and Higher Productivity. SPAS helps you build Compatible Teams of High-Calibre Call Center Agents. SPAS is a Proven Technology - Specifically Designed and Used for over 10 years to make Accurate Hiring Decisions for Thousands of New Call Center Agent Hires. SPAS is easy-to-use and provides Hiring Managers with an easy-to- read Profile of a Job Candidate's long-term suitability for a specific type of Call Center Agent Position. SPAS was Designed, Validated and Optimized specifically as a Job Candidate Hiring/Screening Instrument for telephone-based occupations. By using SPAS, you will hire the right people the first time and reduce Agent Turnover. Less Turnover lowers Recruiting & Training Costs and gives you more experienced Call Center Agents. More capable & experienced Agents get the job done faster and better - and with higher morale. Productivity goes up - along with Customer Satisfaction Ratings - and Sales Results. |
SPAS Call Center Agent Pre-Employment Screening Software was developed
in accordance with Regulations set by the American Psychological
Association, and has been specially designed to evaluate Job Candidates
for Telphone-Based Occupations - without Adverse Impact Upon Minorities. SPAS Software meets & exceeds all Equal Employment Opportunity (EEOC) and Federal Guidelines for Pre-Employment Testing in the United States and Canada.
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